With over 25 years of experience in developing our own proprietary EPOS and retail software solutions, Retail Integration are the partner of choice to many leading retailers and visitor attraction sites.
Our retail and technology experts develop all of our EPOS, retail and ticketing systems in-house which enables our team to activity develop new features and keep our customers ahead of the game.
We do not provide solutions with a ‘One size fits all’ mentality. We seek to understand our customer needs and deliver a future-proof solution that will not only meet their needs today, but will also adapt as their business evolves. With that in mind, please see below some of the new features that we will be bring to the market in the coming months.
New features coming soon!
Enhancing and streamlining the in-store customer experience
In recently published research by Bloomberg, and reported by the Irish Times, post pandemic, customers want a more streamlined shopping experience. The research highlights that 75% of Irish customers highlight long wait times as an issue, both online and in store. In a nutshell, Irish customers want to shop with retailers who make it easier to do business with them.
One way to streamline the checkout experience is through self-checkout tills, which have successfully been rolled out throughout supermarkets across Ireland. Due to the widespread adoption by supermarkets, customers are now familiar with how to use them, and often expect them in certain circumstances.
We are delighted to announce that we are deploying self-checkout devices and edge technology for in-store ordering, away from the main point of sale. For example, at one luxury food store, customers can purchase a coffee from a stand-alone kiosk and then collect it from a separate counter, to avoid the slower-loving main food queue.
Merging the best of online and in-store retail
Covid has spurred change in consumer behaviour, in both retail and visitor attractions. In a Pricewatch piece by the Irish Times, Hugh-John O’Reilly, MD of Accenture’s customer strategy and consulting, states that customers now “value convenience and transparency”.
Using our new on-shelf touch screens, Retail Integration’s customers can enable their customers to search for products not currently stocked by that location to see if they are available at another branch or online.
They can then order them for click & collect, home delivery or even delivery to another store. This is a particularly useful capability for fashion retail, where customers want to experience the ‘look & feel’ of a product, before ordering elsewhere if their size is not available.
Next generation loyalty and rewards
Consumers now expect brands to understand their needs and use their data to provide better products or services. In a 2021 PWC study into consumer sentiment, 34% of respondents said they trust a brand more if they share with them useful discounts and recommendations.
With the demise of the traditional loyalty model, retailers must move beyond the simple transactional relationship to develop insight-driven personalised rewards. Creating user specific profiles, with tailored communications is key to maintaining and growing consumer loyalty.
Using Retail Integration’s multi-channel capabilities, retailers and visitor attractions can now engage before, during and after the onsite experience to gather rich data around channel preference, pricing, and capacity management.
Future proofing our system to keep our customers ahead of the game
At Retail Integration, we are focused on building out our full end-to-end commerce platform for speciality retailers and visitor attractions to meet the ever-evolving needs of their customers.
With Meridian Retail and Meridian Experience, we will give our customers the flexibility to manage their businesses in a real multichannel way.